Frequently Asked Questions

Heritage Travel is a Canadian Travel agency located in the Montreal area. We have been in business since 1990 and are one of the leading travel agencies in Quebec. Our success is due to the knowledge and experience of our travel agents and our advanced online booking system. Our booking engine is complete, secure and will always offer you the best prices in the industry from all tour operators. When you book with Heritage Travel, you are also guaranteed direct contact with an experienced travel agent who will assist you each step of the way. Heritage Travel is well-known in the travel industry, our notoriety is an example of the trust and satisfaction of our large customer base. Allow us the privilege of assisting you with your next trip and compare us to experience the difference.

Absolutely! Our online booking engine is secure and easy to use. We offer the largest selection of destinations and vacation packages in Canada. You can compare all inventory from all wholesalers and tour operators 24 hours a day, 7 days a week and book in complete confidence in the comfort of your home or office. Heritage Travel allows you to book vacation packages, flights, hotels and car rentals all in one place! To get started, click on the colored button links at the top of the page and enter your search criteria on the page that follows.

We are situated in the Montreal area, in the city of Côte Saint-Luc (Carré Décarie Shopping Center). If you are unable to find the answers to your questions on the site or require additional assistance, do not hesitate to contact us. One of our agents will get back to you as quickly as possible. If you prefer to speak with an agent by phone or visit us in our agency, please call 1-877-485-6004 (toll-free).

Heritage Travel - Head Office
6900 Boul. Decarie (Suite 214 A)
Cote St-Luc, Quebec
Canada H3X 2T8
514-485-6004

OPC is an obligatory supplementary fee imposed on all Quebec Travel Agencies of 0.35% ($3.50 for each $1000)  from the Office of Protection for Consumers. This fee goes into a fund that serves to protect customers in cases like bankruptcy and offers you a financial guarantee. For more information, please visit the Office de la protection du consommateur du Québec website (in french).

Our booking engine is directly connected to the biggest tour operators in Canada and will display all available inventory in real time, 24 hours a day, 7 days a week. Heritage Travel offers you the biggest selection of vacation packages and travel deals and allows you to compare offers and prices side-by-side. For last minute details and all-inclusive vacations, our live booking engine is your best tool. You can book your trip with us online, by telephone or in person!

Absolutely! All reservations made via our web site are secure. All payment information entered on our checkout and reservation pages is encoded by cryptic technology called Secure Sockets Layer (SSL) and is not available to any outside sources. Our site address heritagetravelonline.com will begin with a https:// - the "s" signifies secure - all information entered on a secure web page is encrypted and thus protected before being sent over the internet. If for some reason your browser does not transmit our secure page or you are not comfortable reserving on line, feel free to contact us at 1-877-485-6004

In our booking engine, you can modify your search by clicking on the link "Modify Your Search" which is displayed on the results page. You can change destination, budget, departure date and more. Booking online is easy and secure!

The methods of delivery vary depending on the tour operator. We will do our best to accommodate you.
The delivery options currently available are:

• Electronic Ticket
• Airport Pickup
• Agency Pickup
• By Mail

More and more companies are using electronic tickets. The advantage of e-tickets is that there is no risk of losing your ticket. You can simply present yourself at the airport counter with your name and they can retrieve your ticket.
Click here to access your electronic ticket

We accept Visa, American Express, Mastercard, Discover and Diners Club. Hotel and Car rentals are paid directly to the service provider and therefore vary from each company.

Fast, secure and economical! By reserving on line, you can book your trip the moment you have made your choice in the comfort and privacy of your own home or office. Our booking engine is easy to use and connected live to all the major wholesalers and tour operators, 24 hours a day, 7 days a week. Heritage Travel offers unbeatable prices, everyday! Compare us and experience the difference.

Out of Canada emergency medical expenses are not generally covered by your provincial medical plan and these expenses can be financially overwhelming. For millions of Canadians, comprehensive emergency travel coverage offered by Blue Cross® Member Plans has become an essential part of their holiday plans. When the unexpected happens, rely on expert assistance. Blue Cross is able to provide help should you run into trouble while traveling. Day or night, regardless of where you are in the world, you can call CanAssistance toll-free and be taken care of immediately, regardless of the nature of the emergency. Visit our Travel Insurance page for more details.

Medical insurance is essential the moment you leave Québec. The Canada Health Act requires the Régime de l’assurance maladie du Québec to cover your medical costs in Québec, however not outside of the province. In fact the RAMQ only covers a small portion of medical or hospital costs incurred outside of Québec, such as $50 for a medical consultation and $100 a day for hospitalization. Because medical costs are higher elsewhere – particularly in the United States – without travel insurance, your financial security is at risk.

A distinction should be made between a statement of health and a medical questionnaire. A medical questionnaire is an option Blue Cross offers to cover pre-existing conditions for individuals over 60 years of age. You are not obliged to complete this questionnaire, but doing so gives you a definite advantage. In 80% of cases, the questionnaires result in coverage that may otherwise not be granted. Simply have your doctor complete the questionnaire and send it to us. Your health status will then be assessed by the Blue Cross medical director; if your pre-existing condition is stable and does not present an increased risk, it will be covered and you will be able to leave on your trip with true peace of mind.

Its a text-based discussion over the internet between one of our agents and yourself, in real-time. Our Live Chat is the best method for providing quick and fast responses to your questions. For this reason, our agents do not have the necessary time to provide you with assistance on more complex matters. In those cases, please email us using our support request and one of our agents will get back to you as quickly as possible.

When the yellow chat button at the top of each page reads "live chat » connecté - online", this means that our operators are online and ready to begin a discussion with you. Upon clicking the button (see image below), you will be directed to our chat window to begin your live chat session with one of the Heritage Travel agents.

If the chat button reads "chat » déconnecté - offline", this means that none of our operators are currently available. If our chat operators are offline, you can still leave a message and one of our agents will get back to you as soon as possible.

To begin chatting live with one of our agents:
If our operators are online, click the yellow button at the top of each page that reads "live chat » connecté - online"


A chat window will open. Select the department you wish to communicate with and enter your name. You will be able to begin chatting once the operator accepts your chat request.


As soon as your request is accepted, you will see a chat screen with the following items:

1. Preference options for sound, focus and text size
2. The area where your chat dialog is displayed
3. The input box where you can type your message
4. The send button to submit your chat message
5. The link to quit the chat conference

Absolutely! If our chat is offline, you can still leave us a message and one of our agents will get back to you as soon as possible. You may also reach us via email or telephone by visiting our customer service page.