Terms
of Service
The Heritage Travel J & A Internet site
permits you to search, research, select and purchase travel products online,
from wherever you are, and whenever you want, with complete security.
Should you need advice in choosing your trip or planning your itinerary, please
contact our travel consultants by phone at 514-485-6004 or toll free at 1-877-485-6004.
Using the web site to purchase a trip implies your acceptance
of the following conditions:
Role of Heritage Travel J & A
Heritage Travel J & A holds a Quebec license to
act as a retail travel agency. Heritage Travel J & A does
not act as a wholesaler or as a supplier for individual services or products
included in a package tour (air ticket, lodging, etc.). All the products and
services appearing on our site are supplied by wholesalers, independent of Heritage
Travel J & A. Heritage Travel J & A acts
as your sales agent when we book and transmit your request for a reservation
and your payment to the wholesaler. We also act as the agent of the wholesaler
when we confirm your reservation and provide you with travel documents.
When Booking Online
When you book and purchase a trip on our site, Heritage Travel J & A can
not evaluate your needs or requests. As a consequence, Heritage Travel
J & A has no obligation to advise you. You are the only
one responsible for choosing the trip whose presentation and description belong
exclusively to the wholesalers. Heritage Travel J & A shall
not be held responsible for the accuracy of the information supplied by the wholesalers.
If you wish to be given advice regarding your choice, you may contact Heritage
Travel J & A travel consultants by phone at our office:
Telephone: 514-485-6004
Toll free 1-877-485-6004
This Web site has no purpose other than service and information. It does not
claim to provide exhaustive information about the products and services appearing
within, nor does it make recommendations for the sales or purchase of any product
or service. We advise you to consult one of our travel agents if you need advice
or further details. The booking form you fill in and send constitutes your offer
to book the products and services indicated in your form. Your order shall be
accepted only upon payment.
User’s Responsibilities
You, the user, attest that you are at least 18 years of age, possess the legal
authority to enter into this agreement, to purchase and use the products and
services and to use this Web site in accordance with all terms and conditions
herein. You agree to be financially responsible when making purchases through
the Heritage Travel J & A site, and are solely
responsible for your account and your password. You also agree that all information
supplied by you or proxy members using this Web site in your name is true and
accurate. Remember that false or fraudulent declarations can constitute an offence
liable to prosecution.
Travel Documents (Passport / Visas / Health
requirements)
It is your responsibility and expense to obtain all documents, (such as passport,
visas, legal papers when only one of the parents travel with child, etc.), required
by the government authorities in the countries of your destination. If you need
information as to which papers are required, please contact Heritage
Travel J & A or the consulate or the embassy of the countries you
intend to visit. The traveler who does not have the necessary documents can be
rejected by the airline or customs agent of the countries of destination. In
such a case, cancellation fees apply and Heritage Travel J & A shall
not be held responsible.
Terms and Conditions of the Wholesalers and
Suppliers
The travel services are subject to the terms and conditions of the wholesaler
and/or the supplier, of your voucher and tickets. We recommend that you take
note of the terms and conditions of the wholesalers or suppliers before you make
a reservation using the Web site. When you transmit your credit card number to
purchase a trip, you confirm that you have read and accepted the herein General
Conditions and those of the wholesaler and/or supplier. The terms and conditions
of the wholesalers and suppliers generally include fees in case of a cancellation
or a change in the products purchased. It is your responsibility to present yourself
at the airport check-in counter well before the flight (usually three (3) hours
minimum before departure time), as well as to be aware of the availability of
the services at your destination, and that changes may affect the flights or
the hotels. You shall verify the accuracy of the flight schedules 24 hours minimum
before departure and you also need to reconfirm your outbound and return flights
at least 72 hours before departure.
Heritage Travel J & A is not involved in the preparation,
organization, or provision of products and services of a trip, including package
tours which commit only the wholesaler or supplier, and also take no responsibility
for any flight rescheduling by its suppliers. Heritage Travel J & A disclaims
any responsibility in this matter and in any damage, lost, theft, incident or
injury which may occur during the trip.
Price and Other Information
All the travel services you purchase on this Web site or by phone will be delivered
depending on availability. All of the prices listed on the Heritage Travel
J & A Web site are given in Canadian currency unless specified of
another currency. They include federal and provincial taxes, but they exclude
delivery fees. The price of any travel services will be the one given to you
at the time of your purchase. Heritage Travel J & A disclaims
any responsibility in a price change that may occur before you have finalized
your transaction.
Prices in Quebec
Certain jurisdictions regulate advertisement for trip prices and other tourist
services by forcing wholesaler and suppliers to indicate only the total cost
to pay for the advertised trip (including taxes, service fees and other incidental
expenses). This rule does not apply in all Canadian provinces. Heritage
Travel J & A will always tell you the total cost to be paid for
the travel services you wish to purchase in accordance with the laws and regulations
of the Province of Quebec unless specified otherwise.
Misprints, Mistakes and Availability
Information and prices of travel services come directly from our wholesalers.
In the event of misprints and mistakes, Heritage Travel J & A and
its suppliers reserve the right to correct prices and fees of the products and
services appearing on the Web site at anytime, without notice or liability. Heritage
Travel J & A can
not guarantee that the products or services advertised on the Web site will be
available at the time you wish to purchase them or thereafter. Heritage Travel
J & A and its
suppliers reserve the right to reject, correct or cancel a reservation or a request
for availability of a trip. Should you wish to purchase products and services
for which the advertised prices are inaccurate, Heritage Travel J & A and
its suppliers reserve their right to reject your offer by notifying you orally
or in writing. The price for the purchase of a trip is the one indicated to you
at the time of your purchase. Products and services are subject to availability
at the time of purchase.
Purchase and Payment
The travel services you wish to purchase must be paid, either by the required
deposit, and respecting the final payment date indicated while making the online
purchase, or in full at the time of purchase while making the final online purchase.
If your purchase allows you to take advantage of only making a deposit, you must
absolutely respect the final payment date mentioned on your online purchase,
if omission to respect that final payment date, your reservation maybe cancelled
without any notice by Heritage Travel J & A or it’s
wholesaler or suppliers and automatically your deposit will be 100% non refundable,
whether the transaction is made online or by phone. Heritage Travel J & A can
not be responsible of any payments omissions. You can pay using Visa, Master
card, American Express credit cards.
Reservation Process
The purchase contract is final only when you provide your credit card number
to pay for your purchase, either for your required deposit, or for the final
payment of your reservation, only then do you accept all in full the general
conditions of the supplier. Before the moment of giving your credit card number,
without which there is no obligation on your part, or on the part of Heritage
Travel J & A or its suppliers. When you provide your credit card
number during an online transaction or by phone to one of our travel
consultants, you immediately and automatically commit yourself to paying either
the deposit required or/and the balance amount at the date mentioned during the
purchase process, the total cost of the travel services. Your account will immediately
be debited for the amount of your purchase. If the name of at least one passenger
indicated on your reservation form is not the credit card’s owner, your
reservation request will not be processed by the wholesaler or supplier until
Heritage Travel J & A receives:
1. A letter of authorization duly signed by the owner in order
to authorize Heritage Travel J & A to debit the card to pay for the trip,
and
2. A photocopy of both sides of the card with the owner’s
complete address.
The purchase will be final only after having received this information. Meanwhile,
the availability and the price of the trip you wish to purchase may change without
notice.
Modification Fees
Any modification made to the original online purchase will be subject to a minimum
modification fee of 50$ CAD by Heritage Travel J & A per
file plus any addition modification fees applied by the wholesaler or supplier.
Purchase Cancellation
You must inform Heritage Travel J & A by phone or registered
mail should you wish to cancel a purchase. Communication by e-mail or voice mail
does not guarantee cancellation unless we have responded accordingly to these
messages. Once your purchase is complete, you are subject to the cancellation
or change fee that wholesalers or suppliers require. You may refer to the terms
and conditions of the wholesaler or supplier of the travel services that you
have bought. In addition to the fees of the wholesalers and suppliers, Heritage
Travel J & A requires a minimum of $50.00 per person per file
in case of cancellation or change regarding a purchase.
Document Delivery
After you have completed your transaction, Heritage Travel J & A will
e-mail you to confirm the travel services that you have purchased. Please make
sure that all of the information is correct and refer to your e-mail confirmation
for any further request regarding your purchase. The tour operator or supplier
usually delivers the tickets the to Heritage Travel J & A 14
to 21 days prior to departure. Tickets/vouchers can be pick-up at our office,
airport pick-up ( packages, chartered flights ), or be delivered to you by mail
by Canada Post, free of charge or according to the method you choose: by
courrier or Xpress Canada Post a minimum of 10$ delivery fee can be charged.
Free of charge if it is an electronic ticketing. In requesting an airport pick-up
the customer is fully responsible for complying with the conditions as stated
by the supplier and for any mistake that could appear on the travel documents.
It is your responsibility to verify all travel documents for errors prior to
your trip, subject to modification fees for any corrections.
Travel Insurance
Heritage Travel J & A recommends that travelers
acquire travel insurance to cover you for cancellation, health, luggage, etc.
Heritage Travel J & A is not an insurance company, but offers you
(among others) RBC and Blue Cross Insurance products. Other insurance companies
also offer travel insurance. The decision to purchase insurance or not is solely
your responsibility, as is the onus to be aware of the types of protection and
the clauses of any insurance policy you may acquire. Heritage Travel J & A shall
disclaim its responsibility in the case that the insurance company should refuse
coverage, for whatever reason. Insurance policies impose exclusion especially
but not exclusively in case of preexisting medical conditions. They also require
time limits and procedures to put in a claim. The coverage offered by different
insurance policies may vary. Once you have purchased a trip, RBC and Blue Cross
Insurance allows you to buy travel insurance within 48 hours for cancellation.
You can also increase the coverage of an insurance package already bought from
RBC or Blue Cross Insurance, please call us.
You can buy travel insurance by calling us at 514-485-6004
Restrictions to Personal and Non-Commercial
Use
Heritage Travel J & A is for your personal use
only, and not for commercial purposes. Copyright laws prohibit modification,
copying, distribution, transmission, display, performance, reproduction, publishing
or selling any information, software, products, or services obtained from the
Heritage Travel J & A site. Creation of derivative works or licenses
is also prohibited. You may only use this site to look for information on available
travel-related goods and services, and to make legitimate reservations or purchases.
It is unlawful to make any speculative, false or fraudulent reservation or any
reservation in anticipation of demand using this Web site.
Violation of Rules and Regulations
Inappropriate or unlawful use of this Web site will result in the refusal of
access.
Privacy and Confidentiality
To ensure the successful fulfillment of your travel arrangements, Heritage Travel
J & A is required to provide information (such
as name and address) about you and your purchase to the wholesaler, airline,
or supplier. Heritage Travel J & A commits itself to respect
the privacy of its customers. Names and information pertaining to customers shall
not be given, leased or sold to third parties. All communication with Heritage
Travel J & A remains confidential. Heritage Travel J &
A will
not send you any unsolicited information.
Copyright / Trademarks
All content including text, photos, buttons, icons, images and software appearing
on this site are protected by Canadian and international copyright laws. Copyright
laws prohibit modification, copying, distribution, transmission, display, performance,
reproduction, publishing or selling any information, software, products, or services
obtained from the Heritage Travel J & A. creation of derivative
works or licenses is also prohibited.
Governing Laws
The present General Conditions and their enforcement are subject to the laws
and regulations in the province of Quebec, district of Montreal.
Links to Other Sites
Links to other websites included in this site are provided for information purpose
only and do not imply endorsement on the part of Heritage Travel J & A. Heritage
Travel J & A does not guarantee the security of Web sites other
than its own. It is strictly prohibited to link this Web site without the
express written permission of Heritage Travel J & A. Heritage Travel J & A reserves
the right to cancel and revoke any permission it may give to link to this Web
site at any time without notice or liability. The framing of this Web site or
any of its content is strictly prohibited.
Damages From Using Our Site
Heritage Travel J & A claims no responsibility and shall
not be liable for any damage or viruses that may infect your computer equipment
as a result of using this site. In no event shall Heritage Travel J & A or
any third party suppliers or distributors be liable for any damage of any kind,
be they punitive, exemplary, direct or indirect, or for any physical or moral
damages which would arise out of any use of its site. Use of this site is at
your own risk. Contents, text, booking engine and all other parts of this website
are provided as-is and are offered without any guarantees.
Assignment
You may not assign, convey, subcontract or delegate your rights, duties or obligations
hereunder.
Modification of Terms
Heritage Travel J & A may at any time modify these General
Conditions. Your continued use of this site will be provisional upon the conditions
in effect at the time of your use.
Legal Applications
In the event that any provision in the General Conditions is determined to be
unenforceable or invalid, such provision shall nonetheless be enforced to the
fullest extent permitted by applicable law, and such determination shall not
affect the validity and enforceability of any other provisions.
Entire Agreement
These General Conditions, together with any conditions incorporated or referred
to herein constitute the entire agreement between Heritage Travel J & A and
its clients and customers relating to the subject matter hereof, and takes priority
over any prior understandings or agreements regarding the subject matter, and
may not be amended or modified except in writing or by making such amendments
or modifications available on this site.
Complaint Resolution
To submit a complaint, write to:
Heritage Travel J & A
8300 Bougainville
Montreal, Quebec, H4P 2G1
Phone: (514) 485-6004 ext 229
Toll Free: 1-877-485-6004
Fax: (514) 485-4859
You can file a complaint by phone, by email, by fax or by e-mail. We treat all
received complaints with priority and will respond to them within 10 days, free
of charge.
Other Information
New regulation from the Quebec OPC. You must now pay a 0.35% fee on all travel
products bought in the Province of Quebec. You are then protected from failure
or closing of travel suppliers (travel agency, wholesaler, airlines etc up to
$3000.00 per/person).
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