Virtual Assistance « Live Chat »

Our Live Chat is the best method for providing quick and fast responses to your questions. For this reason, our agents do not have the necessary time to provide you with assistance on more complex matters. In those cases, please email us using our support request and one of our agents will get back to you as quickly as possible.
 

When the yellow chat button at the top of each page reads "live chat » connecté - online", this means that our operators are online and ready to begin a discussion with you. Upon clicking the button (see image below), you will be directed to our chat window to begin your live chat session with one of the Heritage Travel agents.

If the chat button reads "chat » déconnecté - offline", this means that none of our operators are currently available. If our chat operators are offline, you can still leave a message and one of our agents will get back to you as soon as possible.
 

To begin chatting live with one of our agents:

If our operators are online, click the yellow button at the top of each page that reads "live chat » connecté - online"


A chat window will open. Select the department you wish to communicate with and enter your name. You will be able to begin chatting once the operator accepts your chat request.


As soon as your request is accepted, you will see a chat screen with the following items:

1. Preference options for sound, focus and text size
2. The area where your chat dialog is displayed
3. The input box where you can type your message
4. The send button to submit your chat message
5. The link to quit the chat conference